Our Policy & Conditions

At Rio Brazilian Boutique we value you, and we strive for transparency in our interactions with you. We seek to make your online experiences with us efficient and as personalized as you would like. You should be able to find the fashion looks you desire as quickly as possible. If you want to hear from us, you can set that up with us. If you decide you’ve heard enough from us for a while, you can do that too! The information that we obtain from or about you, whether directly or indirectly, helps us understand you better and improve your shopping and other experiences with us.

Above it all, though, our main goals are to gain and maintain your trust, including by addressing any questions or concerns you might have about the privacy and safety of your personal information when it is in our hands. In this regard, we partner with  a leading technology agency, to allow us to better communicate with you and to respond to your requests more efficiently.

 

PAYMENT METHODS

The following payment methods are the main ones available:

  • Visa
  • Mastercard

  • American Express¬†

  • Gift Card

  • Klarna

  • After Pay
  • Shop Pay

 

     

     

    TERMS & CONDITIONS.


    SHIPPING, RETURN & EXCHANGE.

    Purchase Policy

    How does it works?

    1. To Purchase it's easy. You can navigate on our easy menu by category our by brand, to choose your products. You can always see what is new by clicking on "New in", Once you found THE ONE you love, you just have to pick the color and size desired and add it to your cart. Make sure you are selecting the correct size. We DO NOT sell, bags, shoes or others accessories in the picture. Everything that comes with the clothes will be described on the product's page. 
    2. Once you get in your cart we need a little information from you. Basic stuff like: Name, E-mail (to send the confirmation of your order), and other information are optional.
    3. After that you can go ahead and choose the form of your payment and billing address. This information is 100% secure and safe kept by Shopify only.
    4. Now it's time to add your shipping address. Be careful and always double check your information. If happens of you adding the wrong address the shipping fee will be charged again on your card.
    5. Once everything needed is filled out, you just need to click on: Place Your Order! and Boom! You are all Done!
    6. You should receive an e-mail confirmation within couple minutes.
    7. We will send you a second e-mail when your order is fulfilled with your tracking number.
    8. Our delivery services are made for a Third Part Company: USPS. For tracking information about your package use your tracking number and go to: Track it!
    9. We are extremely grateful for the opportunity to serve you. We hope to build trust and a truly friendship overtime. Let us Know How to be better! God bless.

    Sales Products Policy

    For purchasing our products on our Outlet it is the same process for regular collections. Follow the steps above. Our Exchange and Return Policy are a little different as defined below. 

    Products on our OUTLET session can’t be exchanged or returned. Theo are FINAL Sale.

    Promotions and additional discounts like Free Shipping, DO NOT apply for products on outlet.

    SHIPPING

    After purchasing with us your order will be confirmed and shipped within 48 business hours. We will do our best to ship it to you as soon as possible. Usually orders are shipped within less than 48 hours, when it's not a holiday or weekend. 

    Home delivery:

    • Standard Flat Delivery¬†- 8.95 USD.

      We use Priority Mail Flat rate service from USPS. The estimated delivery period for is 2-5 business days, depending on the delivery address. Delays can happen because of COVID-19 impact. Again we do not have control in your delivery time frame. But we assure that every package can be tracked and it is insured. 

    • Express delivery - 27.95 USD

      We use Priority Express Mail Flat rate service from USPS.The estimated delivery period is 1-2 business days.

    You will always receive your TRACKING NUMBER. You can check the status of your order using your tracking number at: USPS TRACKING. All the items are tracked and insured. So you don't have to worry. 

    EXCHANGES AND RETURNS

    Click Here For Portuguese.

    RETURNS: Unfortunately we DO NOT accept returns. See our Exchange Policy for an exchange. 

    Exchanges: Exchanges can be requested within up to 10 (ten) days from the day you've received the order.

    You can exchange your item’s sizes or colors. If you prefer to exchange it for a different item, you can that too within up to 10 days.

    Exchanges are ONLY accept with the original tags locked, unseated products: no evidences of the product being used - and in the same perfect condition as received. No exception!!! 

    We do not exchange jewelry and accessories. Keep in mind that they are Final Sale.


    We remain the rights to denied any exchange if evidences of being used is found, if tag was removed or if we did not receive the request and proof of return (tracking number) within the 10 days from the day you've received it. 

    Exchanging an item purchased at Rio Brazilian Boutique  is simple. Send us an e-mail to fashion@riobrazilianboutique.com, providing your name, phone number and order number. A representative will send you an e-mail confirmation for the exchange. The cost of shipping your item back to us, it's on YOU! But do not worry, we got you when it's time to send your exchange back to you: without any extra cost.

    You have 3 days from the exchange request to return your merchandise. If this period has passed and we have not received the prove of return, we will not accept the product back and the Exchange request will be denied. 

    Exchange can be made only ONCE for each purchase.

    Once we receive your product back, our team will analyze and be back to you within 48 hours with the credit for exchange as per request. 

    The credit for exchange will remain at the Store for 30 days.

    If any problem is found please contact us at: contact@riobrazilianboutique.com.

    Remember…

    • Only one exchange request can be done for the same order. You may add up to 5 items in your¬†exchange request.

    • Online exchanges are not available for purchases made with a gift receipt.

    • Products on our OUTLET¬†are defined as final sale.

    • We do not accept return/exchanges for Tricot and accessories¬†and jewelry.

     

    RETURNS: Unfortunately we do not accept returns. See our Exchange policy for a exchange.