All You Need To Know

At Rio Brazilian Boutique we value you, and we strive for transparency in our interactions with you. We seek to make your online experiences with us efficient and as personalized as you would like. You should be able to find the fashion looks you desire as quickly as possible. If you want to hear from us, you can set that up with us by subscribing our e-mail newsletter or following us on social media. If you decide you’ve heard enough from us for a while, you can do that too! The information that we obtain from or about you, whether directly or indirectly, helps us understand you better and improve your shopping and other experiences with us.

Above it all, though, our main goals are to gain and maintain your trust, including by addressing any questions or concerns you might have about the privacy and safety of your personal information when it is in our hands. In this regard, we partner with  a leading technology agency, to allow us to better communicate with you and to respond to your requests more efficiently.

 

PAYMENT METHODS

The following payment methods are the main ones available:

  • Visa
  • Mastercard

  • American Express 

  • Gift Card

  • Klarna

  • Shop Pay
  • Sezzle
  • Apple Pay

SHIPPING, RETURN & EXCHANGE.

How does it works?

  1. To Purchase it's easy. You can navigate on our easy menu by category, or choosing to see All Products. You can always see what is new by clicking on "New Arrivals", Once you found THE ONE you love, you just have to pick the color and size desired and add it to your cart. Make sure you are selecting the correct size. We DO NOT sell, bags, shoes or others accessories in the picture unless it's described. Everything that comes with the clothes will be described on the product's page. 
  2. Once you get it in your shopping cart we need a little information from you. Basic stuff like: Name, E-mail (to send the confirmation of your order),Telephone number, and. shipping address.
  3. After that you can go ahead and choose the method of your payment of your choice. This information is 100% secure and safe kept by Shopify only.
  4. Now it's time to add your shipping address. Be careful and always double check your information. If happens of you adding the wrong shipping address the shipping fee will be charged again on your card.
  5. Once everything needed is filled out, you just need to click on: Place Your Order! and Boom! You are all Done!
  6. You should receive an e-mail confirmation within a couple minutes.
  7. We will send you a second e-mail when your order is fulfilled and shipped with your tracking number.
  8. Our delivery services are made for a Third Part Company: USPS (United States Postal Services). For tracking information about your package use your tracking number and go to: Track it!
  9. We are extremely grateful for the opportunity to serve you. We are hoping to build trust and a truly friendship overtime. Let us Know How can we do better! God bless you.

Sales Products Policy

For purchasing our products in our Outlet page it is the same process for regular collections. Follow the steps above. Our Exchange and Return Policy are a little different as defined below. 

Products in our OUTLET page can’t be exchanged or returned. They are FINAL Sale.

Promotions and additional discounts like Free Shipping, DOES NOT apply for products on Outlet.

SHIPPING

After purchasing with us your order will be confirmed and shipped within up to 48 business hours. We will do our best to ship it to you as soon as possible. Usually orders are shipped within less than 24 hours, when it's not a holiday or weekend. 

Home delivery:

  • Standard Flat Rate Delivery to All United States in all orders - $9.00 USD.

    We use Priority Mail Flat Rate services from USPS. The estimated delivery period is between 2-5 business days, depending on the delivery address. We assure that every package can be tracked and it is insured. It does not matter where in United States of America the package its going to be sent, only one Flat Rate price it's applied for your order. 

  • Express delivery - $29.95 USD

    We use Priority Express Mail Flat rate service from USPS.The estimated delivery period is 1-2 business days.

  • International Flat Rate Shipping - $42.00 USD

Priority orders placed Monday through Friday before 3:00 p.m. EST (excluding holidays) are shipped on the same day. Priority orders placed after 3:00 p.m. EST are shipped on the next business day. Orders placed on weekends will be shipped on Monday. We do not offer Saturday delivery, so if you place an overnight/2-day order after 3 p.m. EST on Thursday you will receive that package on Monday/Tuesday and if you place overnight/2-day on Friday after 3 p.m. EST you will receive that Package on Tuesday/Wednesday.

You will always receive your TRACKING NUMBER. You can check the status of your order using your tracking number at: USPS TRACKING. All the items are tracked and insured. So you don't have to worry. 

EXCHANGES AND RETURNS

Click Here For Portuguese.

RETURNS:

Here at Rio, we take pride in all of our products and know that our queens will look gorgeous on them. We also know that sometimes our fashion instincts can be a bit off and we just don’t love what we brought home. That is why we have a return policy.

  • Merchandise should be returned within 7 (seven) days of purchase. 
  • Merchandise must be unworn, unwashed, smoke and odor free.
  • All returns are eligible for store credit only, no refunds.

You can always exchange your item’s sizes or colors. If you prefer to exchange it for a different item, you can that too within up to 7 (seven) days upon request.

Exchanges are ONLY accept with the original tags attached to it, unworn, unwashed, smoke and odor free, in the same condition as received it. No exception!!! 

We do not exchange jewelry and accessories. Keep in mind that they are Final Sale.

We remain the rights to deny any exchange if evidences of use are found, if tag was removed or if we did not receive the request and proof of return (tracking number) within the 07 (seven) days from the day you've received it. 

The cost of shipping your item back to us, it's on YOU! But do not worry, we got you covered when it's the time to send your exchange back to you: without any extra cost.

Exchanges can be made only ONE time for each purchase.

Once we receive your product back, our team will analyze and we'll be back to you within 48 hours with the credit for the exchange as per request. 

The credit for the exchange will remain at the Store for 3 months (tree months) from the date of the approval.

To ensure you receive your credit for exchange remember to:

  • Keep all hangtags attached to unworn garments.
  • Remove jewelry before trying on garments. Some garments are made from fine and delicate fabrics, which can snag and tear easily.
  • Prevent perfume, smoke, and deodorant from damaging garments. Damaged items may not be returned.

Returns that do not meet our policy will not be accepted.

If any problem it's found please contact us at: contact@riobrazilianboutique.com.

Remember…

  • Only one exchange request can be done for the same order. 

  • Exchanges are not available for purchases made with a gift card.

  • Products at our OUTLET are final sale.

  • We do not accept return/exchanges for Tricots,  Accessories and Jewelry.

Returns that do not meet our policy will not be accepted.

PRE-ORDER POLICY

Styles available for pre-order appear with the option to "Pre-Order” rather than "Add to Cart". The estimated ship date for these items is within 24 hours after product is available . When purchasing a pre-order item, you will be charged immediately at checkout. A shipping confirmation email will be sent to you once your pre-ordered item(s) ship from our warehouse. 

Custom items ordered just for you even throughout personalized experience like WhatsApp can't be exchanged or returned.

CONTACT US

Customer service hours: Monday - Friday, 9am -  6pm (ET) and Sarturday 9 am - 4pm (ET).

If you have any further questions, please contact our Customer Care Team by email at contact@riobrazilianboutique.com

Call us: 1-909-936-2960

Have Questions? Don't feel like calling? Reach us by text! 909-936-2960